Knowledge and Practice Related to Health Information Technology Among Healthcare Professionals in a Tertiary Care Teaching Hospital in Eastern India: A Mixed-Methods Study

Abstract

Background: Health Information Technology (HIT) has become a cornerstone of modern healthcare systems, supporting clinical decision-making, continuity of care, and operational efficiency. However, optimal utilization remains dependent on workforce competence and organizational readiness. Objectives: To assess knowledge, attitudes, and practices related to HIT among healthcare professionals in a tertiary care teaching hospital and to explore perceived barriers and facilitators. Methods: A mixed-methods study was conducted among 167 healthcare professionals using structured questionnaires and in-depth interviews. Quantitative data were analyzed using descriptive and inferential statistics, while qualitative data were analyzed thematically. Results: Administrators demonstrated significantly higher knowledge scores than doctors (3.65 ± 0.72 vs 2.97 ± 0.68; p < 0.01). Nearly half of participants reported low computer proficiency. Documentation and appointment scheduling were suboptimal, whereas literature searching was frequently practiced. Major barriers included inadequate training, workflow disruption, and cybersecurity concerns. Conclusion: Despite perceived benefit of use of Information Technology in Health care management, significant gaps persist in HIT utilization. Structured capacity-building programs and institutional digital governance are required.