@article{Rajagopal_Chellamuthu_Dhasaram_Kavita Vasudevan_Mathiyalagen_2021, title={Patients’ satisfaction survey on healthcare services among non-communicable disease patients at a tertiary care hospital in Puducherry}, volume={33}, url={https://www.iapsmupuk.org/journal/index.php/IJCH/article/view/1919}, DOI={10.47203/IJCH.2021.v33i01.025}, abstractNote={<p><strong>Background</strong>: Patient satisfaction is a scale to assess the services offered by the healthcare system. Patient’s feedback is necessary to identify problems that need to be resolved in improving health services. <strong>Aim & Objective</strong>: Keeping this in view, the present study is an initiative to estimate the patient’s satisfaction in service provision among NCD patients at a tertiary care hospital of Puducherry. <strong>Settings and Design</strong>: A Facility-based descriptive cross-sectional study was conducted among NCD patients attending General medicine OPD of a tertiary care hospital of Puducherry between April-June 2019. <strong>Methods and Material</strong>: Assuming 50% satisfaction level among study participants and 5% non-response rate, the sample size was estimated as 404. The NCD register maintained at the General medicine OPD was considered as the sampling frame & systematic random sampling was applied, so that every 5th patient satisfying the inclusion criteria will be included. A standardized patient satisfaction questionnaire with 31-items (4 domains) which is validated for Indian setting (Cronbach’s alpha 0.96) was used. <strong>Statistical analysis used</strong>: Data capture was done using Epicollect-5 android application and analysed using SPSS version 16.0. <strong>Results</strong>: Among the 404 NCD patients, the mean age was 56 ± 11.8 (SD) years and 60.6% were females. One in four patients felt poor in reception, doctor-patient relationship and dispensary services. The overall satisfaction of study subjects categorized as good, satisfactory, poor was 6%, 86% and 8% respectively. Conclusions: Majority of the study participants were satisfied with the service provision of the health facility. Still, there is a scope for improvement in dispensary, doctor-patient relationship and registration services.</p>}, number={1}, journal={Indian Journal of Community Health}, author={Rajagopal, Anandaraj and Chellamuthu, Lalithambigai and Dhasaram, Premnath and Kavita Vasudevan and Mathiyalagen, Prakash}, year={2021}, month={Mar.}, pages={182–188} }