An analytical study about the operational effectiveness of the Covid Control Room in a Medical College of Northern India

Authors

  • Shruti Sehgal Muzzafarnagar Medical College, Muzzafarnagar https://orcid.org/0000-0001-7240-3528
  • Gurdip Singh Manchanda Muzzafarnagar Medical College, Muzzafarnagar https://orcid.org/0000-0002-8822-8928
  • Khursheed Muzammil College of Applied Medical Sciences, Khamis Mushayt, King Khalid University, Abha https://orcid.org/0000-0003-1676-8092
  • Santosh Kumar Raghav Muzzafarnagar Medical College, Muzzafarnagar
  • Shreyak Sehgal Kasturba Medical College Hospital, Mangalore, Karnataka

DOI:

https://doi.org/10.47203/IJCH.2021.v33i04.005

Keywords:

COVID – 19, Pandemic, Health Seeking Behavior, Information System

Abstract

Muzzafarnagar Medical College (MMC), Muzzafarnagar was declared a designated covid hospital by the Uttar Pradesh State Government. A Covid Control Room (CCR) was hence established to manage the disaster.  Aims & Objectives: The CCR worked as the operational brain of MMC. Study Setting: Muzzafarnagar Medical College, Muzzafarnagar, Uttar Pradesh, India. Study Design: A hospital record based observational study. Material Methods: A total of 1132 admitted covid positive patients in three months constituted the study population. The CCTV cameras were installed inside the isolation wards, and the ICUs with 24/7 video coverage. The DGME (Uttar Pradesh) developed the Patient Information System (PIS) wherein information was uploaded in a database   and WhatsApp messages were sent to the relatives twice daily. Results: The CCR received on an average 200 calls per day. A total of 12,622 calls were received in two months. With, PIS in function the no. of calls received in CCR reduced drastically. 100% coverage of the patients’ information was achieved. Conclusion: The scope of the control room has expanded considerably to address various aspects of the covid-19 pandemic crisis. These findings will be helpful as a reference for future. It is one of the first studies and unique in nature.

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Published

2022-01-24

How to Cite

1.
Sehgal S, Manchanda GS, Muzammil K, Raghav SK, Sehgal S. An analytical study about the operational effectiveness of the Covid Control Room in a Medical College of Northern India. Indian J Community Health [Internet]. 2022 Jan. 24 [cited 2024 Apr. 26];33(4):568-74. Available from: https://www.iapsmupuk.org/journal/index.php/IJCH/article/view/2237

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